Refund policy

Last updated: 10 September 2026. Anren Studio offers a 30-day return window from delivery, in addition to any mandatory rights that apply to your purchase.

EU right of withdrawal

For online purchases delivered in Denmark, you have a 14-day right of withdrawal from the day you receive the goods. You may exercise this right without giving a reason by contacting us with a clear statement of withdrawal. This statutory cooling-off right sits alongside our 30-day return window.

How to return

Contact us before sending a return, with your order number and the reason for the request. Returns should be sent to Egeskovvej 15A, 8700 Horsens, Denmark. Please handle goods only as you would in a shop; we may make a deduction for any reduction in value caused by handling beyond what is necessary to inspect the item.

Return costs and condition

For a change-of-mind return, you pay the return postage. We do not charge a restocking fee. Items must be returned unworn, unwashed, and with original tags and packaging where supplied. If an item is faulty, damaged on arrival, or incorrect, we cover reasonable return costs and will offer a replacement or refund as appropriate.

Refunds

For a withdrawal, send goods back within 14 days after telling us that you are withdrawing. We process a refund within 5 business days after receiving the return or evidence that it was sent, using the original payment method. We may wait until goods or proof of dispatch are received before refunding. As standard outbound delivery is free, no delivery charge is deducted.

Exchanges and non-returnable items

For a different size or colour, return the original eligible item for a refund and place a new order for the replacement. Gift cards, personalised or custom-made goods, sealed hygiene items once opened, hazardous materials, and items that are used, altered, or missing original packaging cannot be returned unless required by law.

Cancellation and damaged items

Contact us within 24 hours of placing an order if you need to request cancellation; after that, fulfilment may already have started. For damaged, defective, or incorrect items, contact us within 48 hours of delivery with clear photos of the item, its packaging, and the shipping label. We will review the claim and arrange a replacement or refund where appropriate.

Statutory guarantee and complaints

Nothing in this policy limits your legal rights under the Danish Sale of Goods Act (Købeloven) or other mandatory consumer-protection law. You may be entitled to remedies where goods are not as described, not fit for purpose, or not of satisfactory quality.